Accessible tickets are seats built for guests with disabilities — wheelchair spaces on level platforms, transfer seats, and adjacent companion seats. Buying one works like buying any ticket: look for listings marked accessible or ADA, confirm the features fit your needs, and lean on the venue's accessibility team for accommodations beyond the seat itself.
One note before we start: this guide is general information about how accessible ticketing works, not legal advice — the venue's accessibility office and the official resources at ada.gov are the authoritative sources for specifics. What follows is the practical side: what the seats include, how companion seating works, and how to buy with confidence on a resale marketplace.
What does accessible seating include?
The core of it is the wheelchair-accessible space: an open, level platform reachable without stairs, sized for a wheelchair or scooter, with a clear sightline to the stage or field. Sightlines are part of the design — accessible platforms are typically positioned so the view holds even when the crowd in front stands. Alongside those, many venues offer transfer seats — conventional seats with movable armrests on an accessible route, for guests who can shift from a mobility device into a seat — and designated aisle seats for guests with limited mobility.
Accessible seating isn't confined to one corner of the building, either. Venues generally distribute accessible positions across levels and price ranges, so needing an accessible seat doesn't mean being restricted to a single section or to the most expensive one. Where those platforms sit is easiest to see on the venue map — how to read a seating chart covers the map itself.
A listing's label won't always spell all of this out, which is why the seat notes — and a quick question when they're thin — matter more on accessible seats than anywhere else. More on that below.
How do companion seats work?
Nobody should have to attend alone to use an accessible seat, so venues sell companion seats — conventional seats placed directly beside accessible spaces. Standard practice is that a guest buying an accessible position can buy companion seats with it, commonly up to three, so a family or group sits together; the exact allowance varies by venue and event. If your group runs bigger than the allowance, venues can often place the overflow in the nearest conventional rows — the accessibility office can say what's possible for a given event.
When you buy, treat the companions as part of the same purchase, not an afterthought: order them together so the group is seated together, and if you need more companion seats than the listing offers, that's a question for the venue's accessibility office before you buy. It also helps to know that a companion seat is simply a conventional seat — the accessibility features live in the space beside it, so a companion needs no accommodation of their own.
How do you buy accessible tickets on a resale marketplace?
The mechanics are the same as any resale purchase; the difference is in the reading. Accessible listings are labeled — look for "wheelchair accessible," "ADA," or similar wording in the seat notes — and the notes should say what the position actually is: a wheelchair space, a transfer seat, companion seating. Those distinctions matter, because an "ADA" label alone doesn't tell you whether the spot fits a scooter or requires a transfer. A wheelchair space should say so; a transfer seat should say so; if a note reads only "ADA row," that's your cue to ask what the row actually holds.
So the one habit that prevents nearly every bad outcome: confirm before you buy. If a listing's notes don't make the features clear, ask — call us at 844-425-1065 or email support@thekingoftickets.com and we'll check the specifics of the listing against what you need before you commit. I'd far rather answer that question up front than have you discover the answer at the venue.
The protections are the ordinary ones, which is the point: every order carries the 100% Buyer Guarantee — valid tickets for the seats you paid for, delivered in time for the event — and there are no service, booking or delivery fees; sales tax applies in some states and is shown before you pay.
What can the venue itself arrange?
A lot of accessibility isn't the seat at all, and that side runs through the building. Assistive-listening devices, sign-language interpretation (which usually needs advance notice), accessible parking and drop-off, elevator access, and service-animal questions are all arranged with the venue — not with whoever sold the ticket. The same goes for things like accessible restrooms and accommodations on GA floors: the building answers those, and the answers vary venue to venue.
Every major venue publishes an accessibility page with a contact — an email, a phone line, sometimes a dedicated guest-services desk — and reaching out a week or two ahead is the difference between an accommodation being ready and being improvised at the door. Our venue pages help you find the building; its own site or box office carries the accessibility contact.
What are the ADA basics for ticket buyers?
A little background makes the rest make sense. The Americans with Disabilities Act is the federal law under which public venues provide accessible seating, companion seating, and accessible routes into and through the building. In general terms, accessible seats are offered through the same sales channels, at the same times, and across the same price levels as conventional seats — buying one is meant to be a normal purchase, not a special request.
None of that makes this page legal guidance, and it isn't meant to be. For questions about a specific venue's obligations or your rights as a guest, go to the venue's accessibility office and the official resources at ada.gov. For questions about a specific listing on this site, come to us — that part we can answer directly, and quickly.