Terms & Conditions

1. The basics

Welcome to TheKingOfTickets.com. We know how much it matters to buy event tickets with confidence, and we want your experience to be safe and simple. These Terms & Conditions (the “Terms”) govern your use of TheKingOfTickets.com (the “Site”). Please read them carefully — by using the Site, you agree to them. The Terms incorporate our Privacy Policy and any other applicable policies, laws, and regulations referenced on the Site.

We may change these Terms at any time. Breaking them may result in your access being suspended or terminated, your future use of the Site being blocked, your order being cancelled, and/or legal action. If you do not agree to these Terms, please do not use the Site.

These Terms include an arbitration agreement. With limited exceptions, disputes between you and the Site must be resolved through binding, individual arbitration rather than in court — not as a class action or jury trial — unless you opt out as described below.

2. Definitions

“Buyer” means any user who purchases a ticket through the Site. “Face Value” means the original price printed on a ticket or set by the original seller (such as the team or artist). “Ticket Seller” means the individual or company that lists tickets for sale on the Site and transfers them to a Buyer. “Site,” “we,” “us” means TheKingOfTickets.com, operated by King Of Tickets LLC, a Michigan limited liability company. The Site’s marketplace and order fulfillment are powered by our secure ticketing and fulfillment platform. “Content” means any information, text, images, video, graphics, audio, software, and other materials viewable on the Site. “You,” “your,” “user” means any person or entity using the Site.

3. Who we are & how the marketplace works

We are an intermediary that connects Buyers with Ticket Sellers in a marketplace for event tickets. We are not a primary party to the sale between a Buyer and a Ticket Seller. The tickets listed come from third-party sellers, not from us, and those sellers — not us — set their prices. Because of this, ticket prices may be above or below Face Value. By agreeing to these Terms, you accept that the price you pay may differ from Face Value.

Because each ticket or set of tickets is unique, all sales are final. We and the Ticket Sellers are not affiliated with any performer, team, or venue, and unless stated otherwise we are not the primary box office. As these are secondary-market tickets, your name will not be printed on them, which does not affect your ability to enter the event.

Event information. We do not guarantee the accuracy of event details (name, venue, date, start time, lineup, etc.). Events can change at the discretion of the venue, performer, or promoter, and we have no control over those changes. Please check the venue’s or performer’s website before the event for updates.

4. Use of the Site

You may browse the Site without an account, but purchasing tickets or using certain features requires you to register. Your username and password are personal to you; keep them confidential, and you are responsible for all activity under your account. Do not access another user’s account without permission, and notify us promptly of any unauthorized use. You may not use the Site for any unlawful purpose.

You may view and keep copies of Site pages for your own personal use only. You may not duplicate, download, publish, modify, or distribute Site materials for any other purpose. You may not use any robot, spider, scraper, or automated tool to access, reproduce, or interfere with the Site or to search for, reserve, or buy tickets. You may not upload viruses or other harmful code. Site content and software are protected by U.S. and international copyright laws.

5. Accounts & registration

Provide true and accurate information when registering; we may revoke access if we suspect false information. All registered users must be at least eighteen (18) years old. We may require valid payment-card information as proof of age. Protect your username and password, and notify us immediately at support@thekingoftickets.com if you believe they have been compromised. We may terminate any account at our discretion.

6. Purchases

Your purchase is a binding contract. When you buy a ticket, you enter a binding agreement to pay for it, and the Site and Ticket Seller agree to transfer it to you on the terms of the listing. Read each listing carefully. All sales are final — no changes, exchanges, refunds, or cancellations once an order is placed. Enter your information correctly; you are responsible for errors, and your remedies are described in the Buyer Guarantee below.

Buyer Guarantee & refunds. If an event is postponed or rescheduled, your tickets will generally be valid for the new date and you will not be entitled to a refund. If an event is cancelled with no rescheduled date, contact us at support@thekingoftickets.com for a refund of the ticket price (delivery fees are non-refundable; you may be asked to return tickets at your expense). We do not refund lost, stolen, or damaged tickets. Confirmed orders may be filled with comparable or upgraded tickets if the originals become unavailable. Our Buyer Guarantee provides a full refund if you do not receive valid tickets in time for the event, and takes effect once your order is confirmed by the Ticket Seller.

Pricing & fees. We cannot confirm a price until you complete your order. If an item is mispriced, we may honor the original price, offer you the correct price, or cancel and notify you. Tickets are typically subject to a per-ticket and/or per-order service fee, and a delivery fee where applicable. We use all-in pricing: the total price shown includes fees, with a breakdown at checkout (or earlier, depending on the venue’s jurisdiction). All prices are in U.S. Dollars unless stated otherwise. Discounts apply to the ticket price only, excluding fees, delivery, and taxes.

Fulfillment & availability. Orders are fulfilled by a participating Ticket Seller; in most cases we transfer the ticket to you, and occasionally the seller does directly. We cannot guarantee availability until the tickets are in your possession, and some listings may represent offers to obtain comparable tickets rather than specific seats.

Payment. Your card will be charged by the entity fulfilling your order, and may be authorized before availability is confirmed; if the tickets are unavailable, you will not be charged or will be refunded. Debit cards may show temporary authorization holds. Third-party payment options (e.g., Affirm, PayPal, Apple Pay) are subject to those providers’ own terms and fees. If a processing error results in tickets being delivered without full payment, you authorize us to collect the amount due by lawful means, and you are responsible for related collection costs.

Disputed charges. By ordering, you authorize us to charge your payment method for the full amount (ticket price, service and delivery fees, and any optional services). If you dispute a charge later found valid, we may pursue payment by appropriate means and may relist the tickets. Filing an unwarranted dispute may result in loss of access to purchased tickets.

Venue conduct. You agree to follow the venue’s rules. If you are denied entry or ejected for violating them, you are responsible for any resulting costs and will not be refunded. International orders may be delayed; we recommend notifying your bank before ordering from outside the U.S. We may require additional identity verification to prevent fraud.

7. Delivery

Orders are delivered using the method chosen at checkout. Most orders are processed the same or next business day, though delivery is not guaranteed by a specific date, especially for events far in advance. Depending on the listing, tickets may be delivered by electronic transfer, e-ticket download, or local pickup/will-call — each requiring accurate contact details and, in some cases, a smart device, printer, or government-issued ID. You are responsible for providing a correct delivery address and for receiving the delivery; no refunds are issued for incorrect information under the all-sales-final policy. Contact support if you have not received delivery instructions or tracking.

8. Denied entry

If you have trouble entering an event with your tickets, contact us immediately at 844-425-1065. If we cannot resolve it and the venue denies you entry through no fault of your own, you may be eligible for a refund of the ticket price and fees. Eligibility requires written proof of denial from the venue, emailed to support@thekingoftickets.com within ten (10) days of the event. This refund is your sole remedy for denied entry.

9. Third-party links

The Site may link to websites we do not own or control. Their presence is not an endorsement, and we are not responsible for their content, accuracy, or safety. Review a linked site’s own terms before using it; your use of linked sites is at your own risk.

10. Intellectual property & copyright

All Content on the Site is the property of the Site and/or its affiliates and is protected by intellectual-property laws. You may use Content only as expressly authorized, and may make a single copy for personal use. You may not copy, reproduce, republish, or distribute Site Content without written permission. Nothing here grants you rights to any trademark, logo, or name of the Site or its affiliates. If you believe your intellectual property has been infringed on the Site, send a written notice of claimed infringement — including a signature, identification and URL of the material, your contact information, and a good-faith statement under penalty of perjury — to support@thekingoftickets.com. Knowingly misrepresenting infringement may create liability under the DMCA.

11. Disclaimer

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. WE MAKE NO WARRANTY THAT THE SITE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT FILES WILL BE FREE OF HARMFUL COMPONENTS, AND WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE ARE NOT RESPONSIBLE FOR THE ACTS OR OMISSIONS OF ANY TICKET SELLER, VENUE, PERFORMER, PROMOTER, OR OTHER THIRD PARTY, INCLUDING ANY CHANGE TO OR CANCELLATION OF AN EVENT.

12. Limitation of liability

The Site is a marketplace for buying and selling event tickets. We do not control the listings or guarantee that every transaction will go smoothly. If we are found liable, our liability to you is limited to the greater of: our Buyer Guarantee (if applicable), the fees in dispute (up to the total fees of the transaction), or US$100. Except where restricted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits.

13. Indemnification

You agree to indemnify and hold harmless the Site, its affiliates, officers, agents, partners, and employees from any loss, liability, claim, or demand (including reasonable attorneys’ fees) arising out of your use of the Site or your violation of these Terms.

14. Governing law

Any dispute arising out of or relating to your use of the Site is governed by the laws of the State of Connecticut, without regard to conflict-of-law principles. You consent to personal jurisdiction and venue in the state and federal courts located in Hartford County, Connecticut.

15. Arbitration & dispute resolution

Any claim arising out of or relating to your use of the Site, any order, or these Terms — including disputes over the scope of this provision (a “Claim”) — will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Rules. We will pay filing and arbitrator fees for Claims of US$10,000 or less, except where a Claim is found frivolous or improperly brought. Any award may be enforced in a court of competent jurisdiction.

Opt-out. By agreeing to arbitrate, you give up the right to litigate in court or participate in a class action. If you do not wish to be bound by this arbitration provision, you must notify us in writing within 30 days of placing your first order, including your name, address, and order number and a clear statement that you decline arbitration.

Class action waiver. Arbitration will proceed only on an individual basis, not as a class or representative action. This waiver is material and non-severable from the agreement to arbitrate; under no circumstances will a class action be arbitrated.

16. Force majeure

We will not be liable for failure to perform due to events beyond our reasonable control, including fire, flood, severe weather, epidemic, accident, strike, riot, act of war or terrorism, act of God, government order, or failure of transportation, power, or communications systems.

17. Credit vouchers

In some cases we may offer a credit voucher in place of a full or partial refund. Vouchers are valid until their stated expiration date, may be used across purchases while value remains, have no cash value, and cannot be sold, transferred, or combined with other offers. Accepting a voucher means you agree it is your sole remedy for that purchase and that you will not seek additional refunds or chargebacks. All other Terms remain in effect.

18. Violation of these Terms

We may, at our discretion and without prior notice, suspend or terminate your access, cancel your order, or pursue other remedies. You agree that monetary damages may not be sufficient for violations and consent to injunctive relief. We are not required to provide a refund if your account is terminated for a violation.

19. Amendments

We may amend these Terms at any time and will post notice of changes on the Site. Your continued use of the Site confirms your acceptance of the updated Terms.

20. Contact

Questions about these Terms? Email support@thekingoftickets.com, call 844-425-1065, or write to King Of Tickets LLC, 400 Renaissance Center, Suite 2600, Detroit, MI 48243.

Last updated: July 7, 2026.