Frequently Asked Questions

Search for a performer, team, event, or venue, choose your event, then pick a listing from the seating map. You'll see the full all-in price before you check out, enter your delivery and payment details, and confirm your order. You don't need an account to browse, but you'll create one to complete a purchase.

Yes. We work only with licensed and/or registered ticket-selling companies nationwide, and every order is backed by our 100% Buyer Guarantee — your tickets are guaranteed to be valid for entry and delivered in time for the event, or you're covered by a refund. We are an established secondary-market marketplace, not an unverified auction or classifieds site.

Two reasons. Event organizers often limit how many tickets one person can buy — commonly four or eight. And sellers list tickets in set quantities (you'll see listings like "2 or 4") to avoid leaving a single hard-to-sell seat behind. If a listing doesn't have the quantity you need, use the quantity filter on the listings page to find one that does.

No. Each listing may come from a different seller, and each seller charges and fulfills its own order, so separate listings can't be combined into a single cart or transaction. You can still buy from multiple listings, but as separate orders — and tickets bought across separate orders aren't guaranteed to be seated together. For large or multi-event orders, contact our team for help.

You can buy tickets any time before the event starts, but we recommend buying early — the best tickets sell first, and last-minute orders carry a higher chance the tickets are no longer available (if that happens, you won't be charged, or you'll be refunded). For very late orders, delivery may not complete until shortly after the event begins, so look for instant-download, electronic-transfer, or mobile e-ticket listings when buying last-minute.

Yes. Tickets don't require the holder to show ID at the event, so they're fully transferable — you can forward electronic tickets to the recipient or deliver them yourself. We don't recommend "Will Call" or "Near Term Special Delivery" listings for gifts; if you buy one of those to gift, contact us right away with the recipient's name (a name change can be requested but isn't guaranteed).

You can browse freely without an account, but you'll create one at checkout so you can access your order, tickets, and delivery status. You must be at least 18 years old to register and purchase.

Yes. We use all-in pricing: the price shown on the listing and seating map already includes service fees, so the price you see is the price you pay. You'll see the breakdown of the ticket price and fees at checkout, and any delivery fee is shown before you confirm.

TheKingOfTickets.com is a secondary marketplace, so prices are set by independent sellers based on demand, not by us. For high-demand events prices can be above face value; for others they can be below. Because sellers compete, it's worth comparing listings to find the best value.

We accept the four major credit cards (Visa, Mastercard, American Express, and Discover) as well as PayPal, Apple Pay, Venmo, and Diners Club. Buy-now-pay-later through Affirm is available on many orders, subject to Affirm's approval and terms. All prices are charged in U.S. dollars unless stated otherwise.

No — an order must be paid with a single payment method. If more than one person is contributing, one option is to collect from your group first (for example, via Venmo) and then pay for the order in one transaction. Tickets bought across separate orders aren't guaranteed to be seated together.

For orders in the United States, your card is preauthorized and charged by the fulfilling seller as soon as you submit the order. Your card may be authorized before availability is confirmed; if the tickets turn out to be unavailable, you won't be charged, or you'll be refunded in full. International orders may be subject to slightly delayed processing.

At checkout, open "Redeem a Gift Card or Promo Code" in the payment section, enter your code, and apply it. Only one gift card or promo code can be used per transaction, and discounts apply to the ticket price only — not delivery fees or taxes.

Tickets within a single listing are seated together unless the listing specifically says otherwise. If you place two separate orders, though, those tickets are not guaranteed to be next to each other — so to sit together, buy the full quantity you need from one listing.

No. For privacy and security reasons, specific seat numbers aren't listed on the site and can't be selected by the buyer — they become available at the time of delivery. Listings show the section and row, which are what determine your view and value; your seats within a single order are together unless the listing notes otherwise.

General Admission means unreserved, first-come-first-served entry with no assigned seat, and Standing Room Only is a standing area. If a GA ticket shows a seat number, it's typically a placeholder used by the system — your entry is still valid for the GA area.

It means something — like a pillar, railing, speaker, or stage equipment — may partially block your view of the stage or field. These seats are usually priced lower, and listings note the limited view up front so you can decide if the trade-off is worth it.

Accessible seating is available for many events. When a listing is designated ADA or wheelchair-accessible it will say so; if you need accessible seating and aren't sure, contact our support team at 844-425-1065 and we'll help you find appropriate options.

No. Because these are secondary-market tickets transferred from the original seller, your name generally won't appear on them. This does not affect your ability to enter the event — the tickets are valid for entry as delivered.

The delivery method is set by the event and the seller, and is shown on each listing and at checkout (it often can't be changed). Depending on the listing, it may be Email Delivery/Instant Download, Electronic Transfer, Mobile E-tickets, FedEx shipping, AXS Mobile ID, Near Term Special Delivery, Local Pickup, or Will Call. After the seller accepts your order, you'll get an email with instructions, so use an accurate email address.

Yes — once the seller accepts your order, your tickets are guaranteed to arrive in time for the event regardless of delivery method, as part of our Buyer Guarantee. For last-minute orders, the fastest methods are Email/Instant Download, Electronic Transfer, Mobile E-tickets, AXS Mobile ID, and Near Term Special Delivery. If you haven't received delivery instructions, contact support right away.

E-tickets and instant-download tickets are delivered electronically as a PDF file that you download to present at the venue. With instant download, the tickets are usually available within about twenty minutes of placing your order. You'll get an email with a secure link and any credentials needed to access them, so use an accurate email address at checkout.

Often yes. Mobile-transfer tickets are displayed from your phone, and many venues accept a phone display of PDF e-tickets — but for PDF e-tickets, printing is the safest option, with mobile display as a backup. If you can't print and need help, you can find printing at hotels, libraries, or shops like FedEx/Staples, or contact support at 844-425-1065 before the event.

For mobile transfer, you'll receive an email or notification to accept the tickets into a ticketing app or account (such as the team's app, Ticketmaster, SeatGeek, or AXS). Follow the link, accept the transfer, and present the tickets from your phone at the venue. Use the email address on your order so you don't miss the transfer.

Contact support as soon as possible if you need to change a shipping address. Once tickets have shipped, the address usually can't be changed, and refunds aren't issued for tickets sent to an address you provided — so double-check your details at checkout.

Every order is guaranteed on four points: your tickets will be authentic and valid for entry; you'll get the seats you paid for (or equal-or-better); they'll be delivered in time for the event; and if the event is cancelled and not rescheduled, you'll receive a refund. If something goes wrong, our support team makes it right.

All sales are final, so tickets generally can't be refunded, exchanged, or cancelled once purchased — this is standard across ticket marketplaces because each ticket is unique. The main exceptions are covered by our Buyer Guarantee: a cancelled event with no reschedule, or a failure to deliver valid tickets in time.

Your tickets remain valid for the new date in almost all cases, so hold onto them — you typically don't need new tickets and won't need to rebuy. If new tickets are required, we'll contact you. Refunds aren't issued for rescheduled events, since your tickets are still good.

If an event is cancelled and not rescheduled, contact us at support@thekingoftickets.com for a refund of the ticket price. Delivery fees are non-refundable, and you may be asked to return physical tickets. Refunds are issued to your original payment method.

Contact us immediately at 844-425-1065. If we can't resolve it and you're denied entry through no fault of your own, you may be eligible for a refund of the ticket price and fees. You'll need written proof of the denial from the venue, sent to support@thekingoftickets.com within 10 days of the event.

Yes. We're an established ticket marketplace that deals only with licensed and/or registered ticket-selling companies nationwide, every order is protected by our 100% Buyer Guarantee, and we provide real US-based customer support by phone and email. Tickets come from vetted professional sellers, not anonymous individuals.

We don't own, price, charge for, or ship the tickets listed on our site — that responsibility belongs to the licensed and registered ticket sellers who own them. Those sellers obtain inventory in a variety of ways, such as special sales access, season tickets, fan-club packages, and presale codes. Our role is to give you a secure, convenient buying experience backed by the 100% Buyer Guarantee.

Unlike auction or classifieds sites, every purchase here is backed by the 100% Buyer Guarantee, prices are all-in with no surprise fees at checkout, and you have real customer support if anything goes wrong. Peer-to-peer sites offer none of those protections, which is where most ticket scams happen.

Yes. Payments are handled by a PCI-compliant third-party processor, and we don't store your full card number, expiration date, or security code. We use commercially reasonable safeguards to protect your data — see our Privacy Policy for full details on what we collect and how it's used.

No. TheKingOfTickets.com is an independent secondary marketplace and isn't affiliated with, endorsed by, or the primary box office for any venue, team, or performer, unless we specifically state otherwise. Prices are set by independent sellers and may differ from face value.

You can reach our support team by phone at 844-425-1065 or by email at support@thekingoftickets.com. We're happy to help with orders, delivery, seating questions, and anything covered by our Buyer Guarantee.