It happens to everyone eventually — a tour leg gets scrapped, a game gets snowed out, a show slides to a new date. Here's the good news: "canceled" and "postponed" are completely different situations for your tickets and your money, and knowing which one you're in tells you exactly what to do next.
What's the difference between canceled and postponed?
A canceled event isn't happening at all, with no new date coming — that's the refund lane. A postponed or rescheduled event is still on, just moved, and your existing ticket almost always carries over to the new date. So before you do a single thing, pin down which of the two you're actually dealing with. Everything else follows from that.
What happens if your event is canceled?
When an event is canceled outright with no reschedule, our 100% Buyer Guarantee has you covered — your money comes back to you. There's no seller to chase down and no argument to win; the guarantee is baked into every order at no extra cost, built for exactly this moment.
What happens if your event is postponed or rescheduled?
Hold onto your ticket. For a postponed or rescheduled event, that same ticket is normally honored on the new date — you don't need a replacement. So don't toss it, and don't rush to dump it on the resale market before the new date is even set; you may well be able to go after all.
Keep an eye on your email and the event listing for the official new date and any instructions the venue sends along.
What should you do, step by step?
Put simply: first, figure out whether it's a cancellation or a reschedule — your email and the event page will say. Canceled? Your refund is covered by the guarantee. Rescheduled and the new date works for you? Do nothing at all; your ticket rides along. Rescheduled but you can't make the new date? That's the one case to reach out — call 844-425-1065 or email support@thekingoftickets.com and we'll take it from there.