Short answer: a full cancellation with no new date gets you a refund of the ticket price and any tax you paid; a postponement or reschedule generally keeps your existing tickets valid for the new date instead. Contact support with your order number either way.
A cancellation and a postponement have different consequences. Check the organizer’s official announcement and your order messages before requesting a refund or making new travel arrangements.
If an event is canceled and not rescheduled, contact us at support@thekingoftickets.com or 844-712-1272 with your order number to start the refund. We refund the ticket price and any sales tax paid on it to your original payment method. For a postponed or rescheduled event, tickets are generally valid for the new date under our Terms.
Confirm the event status
A cancellation means the event has been called off. A postponement means it has been delayed; a replacement date may not yet be announced. A reschedule provides a new date or time. An unconfirmed rumor does not establish any of these statuses.
Save the announcement and order number. If the event page, organizer’s announcement and order email disagree, contact support to verify your order’s status.
If the event is canceled with no rescheduled date
If an event is canceled and not rescheduled, contact us at support@thekingoftickets.com or 844-712-1272 with your order number to start the refund. We refund the ticket price and any sales tax paid on it to your original payment method.
We may ask you to return or release tickets already delivered. In some cases we may offer a credit voucher instead, and accepting one settles that order. Read the purchase Terms before accepting an alternative.
The cancellation remedy describes the ticket price and sales tax. Do not assume it covers separate travel, accommodation or other costs.
If the event is postponed or rescheduled
Keep your tickets and follow the organizer’s and issuer’s instructions. Under our Terms, postponed or rescheduled tickets are generally valid for the new date and you are not ordinarily entitled to a refund.
In the rare case new tickets are needed for the rescheduled date, we'll contact you directly to arrange it. Otherwise, do nothing: the tickets you already hold are what you'll use.
If you cannot attend, contact support about the order. Do not assume another seller’s refund policy applies. If considering resale, first check that transfer and resale are permitted; finding another buyer or recovering your cost is not guaranteed.
When will a refund arrive?
Contact support to confirm whether the cancellation and refund have been processed and ask for the expected timing for your order. Posting time depends on the payment provider and bank.
If support confirms a refund but it has not appeared, ask for its processing date and any reference available, then check with your payment provider. Keep the correspondence.
Who should you contact?
For an order placed here, use support@thekingoftickets.com or 844-712-1272 and include the order number. If you bought elsewhere, contact that seller. An original issuer’s direct-purchase policy may not cover a third-party order.
A worked example
Say you hold a $99 all-in ticket to a Sunday 1:00 p.m. NFL game and the league moves it to Monday night. Under our Terms that ticket is generally valid for the new kickoff, so you keep it and go on Monday; there is no automatic refund for the change of date.
If instead the game is canceled outright with no replacement date, you contact support with the order number and the $99 plus any sales tax paid on it comes back to your original payment method.
A short checklist
- Confirm the status from the official organizer, not a rumor.
- Save your order number and the announcement.
- Canceled with no new date: contact support to start a refund.
- Postponed or rescheduled: keep the tickets, they're generally still valid.
- Ask support for expected refund timing if one is due.
What we cannot do
We can't make a canceled event happen again, and we can't speed up an organizer's own announcement or process a refund before you contact us with your order number.
What we can do is stand behind the order once you reach out. That's the part within our control, and it's what the Buyer Guarantee and our Terms actually cover.
Official resources and next steps
Ticketmaster: event changes for third-party purchases: Check where you originally purchased the order. Another issuer’s direct-sale refund policy may not apply to a third-party purchase; our own Terms govern orders placed here.
Provider policies apply to that provider. For an order placed here, use our Terms and support.