It happens — a tour leg drops, a game gets snowed out, a show reschedules. The good news is that "canceled" and "postponed" are two very different situations for your tickets and your money. Here's what each one means and exactly what to do.
Canceled vs. postponed — they're not the same
A canceled event isn't happening and isn't being rescheduled — that's the refund situation. A postponed or rescheduled event is still happening, just on a new date, and your existing ticket almost always stays valid for it. The single most important thing you can do is find out which one you're dealing with before you do anything else.
If your event is canceled
When an event is canceled and not rescheduled, our 100% Buyer Guarantee covers you — you get your money back. You don't need to chase down the seller; the guarantee is built into every order at no extra cost, exactly for moments like this.
If your event is postponed or rescheduled
Hold onto your ticket. For a postponed or rescheduled event, the same ticket is normally honored on the new date — you don't need a new one. Don't discard it, and don't rush to resell it before you've confirmed the new date, in case you can attend after all.
Watch your email and the event listing for the official new date and any instructions from the venue.
What to do, step by step
First, confirm whether it's a cancellation or a reschedule (check your email and the event page). If it's canceled, your refund is covered by the guarantee. If it's rescheduled and the new date works, do nothing — your ticket carries over. If it's rescheduled and you can't make the new date, reach out to support at 844-425-1065 or support@thekingoftickets.com.