Canceled and postponed are two different outcomes. Canceled with no new date is a refund: email support@thekingoftickets.com or call 844-712-1272 with your order number, and we refund the ticket price and any sales tax paid on it to your original payment method. Postponed or rescheduled means your existing ticket is normally honored on the new date, so hold onto it.
Which of the two you are in decides everything that follows, so pin that down before you do anything else.
What's the difference between canceled and postponed?
A canceled event isn't happening at all, with no new date coming. That's the refund lane. A postponed or rescheduled event is still on, just moved, and your existing ticket almost always carries over to the new date. So before you do a single thing, pin down which of the two you're actually dealing with. Everything else follows from that.
What happens if your event is canceled?
When an event is canceled outright with no reschedule, our 100% Buyer Guarantee has you covered — but the refund starts when you tell us. Email support@thekingoftickets.com or call 844-712-1272 with your order number, and we refund the ticket price and any sales tax paid on it to your original payment method. There's no seller to chase down and no argument to win; the guarantee is baked into every order at no extra cost. In some cases we may offer a credit voucher instead, and accepting one settles that order.
How long does the refund take?
Once a cancellation is confirmed and your refund is processed, the money goes back to the payment method you used. How fast it lands depends mostly on your bank: card refunds typically post within five to ten business days, and some issuers hold them until the next statement. One thing worth knowing is that the refund can't start until the event's status is official. A show that's rumored dead but never formally canceled sits in limbo, because until the promoter cancels it, it's treated as postponed.
Two things speed the process up. Keep the email address on your order current, because that's where status updates go. And if an event was canceled weeks ago and nothing has landed, don't wait politely: call 844-712-1272 or email support@thekingoftickets.com with your order number and we'll chase it down.
What happens if your event is postponed or rescheduled?
Hold onto your ticket. For a postponed or rescheduled event, that same ticket is normally honored on the new date, so you don't need a replacement. So don't toss it, and don't rush to dump it on the resale market before the new date is even set; you may well be able to go after all.
Keep an eye on your email and the event listing for the official new date and any instructions the venue sends along.
What if you can't make the rescheduled date?
This is the awkward middle case: the event is happening, your ticket is valid, and the new date lands on your sister's wedding. You have two realistic paths. The first is reselling the ticket once the new date is confirmed. A valid ticket to a rescheduled show is a normal resale listing, and moved dates shuffle enough schedules that there's usually a buyer whose calendar works where yours doesn't. The second is contacting us about your specific order, because options vary by event.
The one thing not to do is nothing. A ticket you sit on until the night of the show is worth exactly zero the morning after. Decide early, while a listing still has time to sell and support still has room to help.
What should you do, step by step?
Put simply: first, figure out whether it's a cancellation or a reschedule (your email and the event page will say). Canceled? Call 844-712-1272 or email support@thekingoftickets.com with your order number to start the refund. Rescheduled and the new date works for you? Do nothing at all; your ticket rides along. Rescheduled but you can't make the new date? Reach out on the same line and we'll go through your options.